Privacy Policy

Introduction

At Parker James Conservatories, we understand the importance of privacy and are committed to protecting the personal information of everyone who visits our website, www.parker-james.co.uk. We value your privacy and strive to ensure that any personal data you provide to us is treated with utmost care and in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and the rights you have regarding your data. We encourage you to read this policy carefully to understand how we handle your information and to contact us if you have any questions or concerns. Your privacy matters to us, and we are dedicated to maintaining your trust throughout your experience with us.

Information About Us

Our site is owned and operated by Parker James Conservatories, www.parker-james.co.uk Parker James Conservatories is a trading name of Parker James Consultants Ltd Company number 08786119 with Registered office address: 4 Station Court, Girton Road, Cannock, United Kingdom, WS11 0EJ

Our contact details

Name: Parker James Conservatories

Postal Address: Hyssop Close, Hednesford, Cannock, WS11 7XA

Phone Number: 01543 401 271

E-mail: privacy@parker-james.co.uk

The type of personal information we collect

As part of our commitment to raising standards, we may monitor and record communications with you (including telephone conversations, emails, text) for quality assurance, legal, compliance and training purposes.

Depending upon your use of Our Site, we may collect some or all of the following personal information:-

We currently collect and process the following information:

Name
Address
Email address
Telephone number
Information about your preferences and interests of our products
IP address
A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

How we get the personal information and why we have it

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Most of the personal information we process is provided to us directly by you for one of the following reasons and purposes:

Personalising and tailoring your experience on Our Site;
Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our products and services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email, telephone, text message and post that you have requested from us, and that you have opted-in to (you may unsubscribe or opt-out at any time.)

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@parker-james.co.uk
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest.

Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the one important exception:

We may share your personal data with our suppliers and trusted installers to enable us to provide you with the information, products and services that are required to complete your order in an efficient and timely manner.

We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.

How we store your personal information

We take the privacy and security of your personal information seriously.
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
We will only keep your personal information for as long as necessary to fulfill the purposes we collected it for.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at:-

Email address: privacy@parker-james.co.uk
Telephone number: 01543 401 271
Postal address: Parker James Conservatories, Hyssop Close, Hednesford, Cannock,WS11 7XA if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: privacy@parker-james.co.uk or writing to us at: Parker James Conservatories, Hyssop Close, Hednesford, Cannock, WS11 7XA

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk